Services

After Sales Services

After-sales service refer to any additional services that Kardanan Shargh Company provides to its customers after the sale. Such services are generally about providing support, training and additional resources to enhance the customer experience. It also includes the provision of repair or maintenance services to ensure the proper functioning of the product.

By investing in after-sales support training, we can provide exceptional customer service and receive excellent customer feedback, securing customer loyalty.

Installation & Commissioning

kardanan shargh co. after-sales service department is organized into an in-house customer support service (spare parts supply, back-office) and a field service (installation & commissioning, technical support)
KS deliveries fully tested equipment (FAT and SAT included) and installed at customer’s premises, thus executing the entire project from design to production, taking into account the time and space requirements.
If the client or employer wants, they can only receive supervisory services from us and integrate our knowledge and experience with their technical forces.

Training

Why is after-sales service training so important?
After-sales service training is essential for companies looking to maximize customer satisfaction and loyalty and essentially develop happy customers.
By equipping employees with the necessary skills and knowledge, they become better equipped to handle customer inquiries, complaints, and other issues in a professional manner, helping to build stronger and more meaningful relationships with customers.
Furthermore, after-sales service training can help to reduce the amount of time spent on customer service issues and increase profits, further enhancing the customer experience.
What are the benefits of after-sales training?
Investing in after-sales service training can have a long-term and lasting impact on a company’s success. In short, after-sales training can lead to increased customer retention, brand loyalty, more satisfied customers, and more significant sales opportunities. This is how companies retain customers.
• Optimizing upselling and cross-selling opportunities
• Ensuring customer loyalty
• Interacting with customers through their preferred contact methods
• Sensitizing service staff to current customer expectations
• Optimizing processes for peak efficiency
• Allowing customers to access the full potential of existing services
After-sales service training helps employees become better equipped to handle customer inquiries and complaints in a timely and professional manner.
Additionally, it can reduce the amount of time spent on customer service issues, leading to more profitable outcomes and higher returns on investment.
Ultimately, after-sales training can increase customer retention, higher customer satisfaction, and greater sales opportunities.
In order to achieve the above goals, Kardanan Shargh Company sends its experts to the requested location for product user training, product repair and service upon the request of the employer or customer.